Terms & Conditions

1. About SOLA and VEL LABS PRIVATE LIMITED

SOLA is an AI-powered companion application developed and operated by VEL LABS PRIVATE LIMITED, incorporated under the laws of India, with its registered office at 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore, Karnataka, India — 560038. SOLA provides AI-generated companion experiences intended for entertainment, personal reflection, and companionship purposes only.

2. Important Disclaimers

• —SOLA is NOT a medical, mental health, or therapy service. SOLA Companions are designed for entertainment and companionship only.
• —Nothing in SOLA constitutes medical, psychiatric, psychological, therapeutic, legal, financial, or any other professional advice.
• —SOLA does not establish any doctor-patient, therapist-client, or counsellor-client relationship.
• —AI-generated responses may be inaccurate, incomplete, misleading, or inconsistent. You rely on them entirely at your own risk.
• —IN A MEDICAL OR SAFETY EMERGENCY, CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.
• —If you are experiencing a mental health crisis, call or text 988 (Suicide and Crisis Lifeline, USA) or visit your nearest emergency facility.

3. Eligibility

• —Minimum Age: you must be at least 13 years of age to use SOLA.
• —Users Under 18: users aged 13–17 may only use SOLA with parental knowledge, supervision, and consent.
• —No Users Under 13: we do not permit users under 13 to create accounts. If discovered, their accounts and data will be promptly deleted.
• —Legal Capacity: you represent that you have the legal capacity to enter into a binding agreement in your jurisdiction.

4. Account Registration

• —You must provide accurate, current, and complete information during registration and keep it updated.
• —You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• —Notify us immediately at support@mysola.world if you become aware of any unauthorised use of your account.
• —You may not create multiple accounts. If your account is suspended or terminated, you may not create a new account.

5. Description of Service

• —Free Tier: SOLA offers a free tier with access to limited features at no charge. Features available may change at our discretion.
• —SOLA Premium: a subscription that unlocks additional features, extended conversations, and enhanced experiences.
• —Message Credits (future feature): SOLA will offer recharge-based message credit top-ups as in-app purchases. Pricing and terms will be disclosed at the time of purchase.
• —AI Companion Experience: conversations with SOLA Companions are AI-generated and do not reflect the views, opinions, or advice of VEL LABS PRIVATE LIMITED.

6. Subscription and Payment Terms

• —Subscription Fee: SOLA Premium is available at USD $19.99 per month. Pricing is subject to change with advance notice.
• —Billing Platform: all payments are processed exclusively through the Apple App Store (iOS) or Google Play Store (Android). VEL LABS does not directly process payment card information.
• —Auto-Renewal: SOLA Premium renews automatically monthly. Your account is charged within 24 hours before the end of each billing period unless you cancel at least 24 hours before renewal.
• —Free Trial: if offered, payment is charged at the end of the trial period unless you cancel before the trial ends.
• —Price Changes: we will provide advance notice of any price changes. Continued use constitutes acceptance.
• —Taxes: applicable taxes may be added by Apple or Google in accordance with local laws.
• —Delinquent Accounts: if payment fails, we may suspend or downgrade your account until payment is made.

7. Cancellation of Subscriptions

• —iOS: Settings → [Your Name] → Subscriptions → SOLA → Cancel Subscription.
• —Android: Google Play Store → Account → Subscriptions → SOLA → Cancel.
• —Upon cancellation, you retain Premium access until the end of the current billing period, then your account reverts to the free tier.
• —We do not provide prorated refunds for partial subscription periods unless required by applicable law.

8. Refund Policy

Refunds for subscriptions and in-app purchases made through the App Store or Google Play are governed by Apple's and Google's respective refund policies. For details on our refund approach and eligible circumstances, please refer to our Refund Policy at mysola.world/refund-policy.

9. License

• —Limited License: subject to compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use SOLA solely for personal, non-commercial purposes.
• —Restrictions: you may not copy, modify, reverse engineer, decompile, sell, sublicense, or use SOLA for commercial purposes without prior written consent.
• —Feedback: if you provide feedback or suggestions, you grant VEL LABS a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose.

10. User Content

• —You retain ownership of content (messages, text) you submit to SOLA ('User Content').
• —By submitting User Content, you grant VEL LABS a worldwide, non-exclusive, royalty-free, perpetual license to store, process, and use it to provide and improve the Service and for AI model training (in anonymised or aggregated form where practicable).
• —AI-generated responses ('Outputs') are your property as between you and VEL LABS, except where they incorporate third-party materials.
• —Do not submit sensitive personal information (financial account details, government IDs, passwords, medical records) to SOLA.
• —Content standards: do not submit unlawful, harmful, harassing, or defamatory content; content involving minors sexually; content infringing third-party IP; malware; spam; or content impersonating others.

11. Prohibited Conduct

• —Do not use SOLA for any unlawful purpose or in violation of applicable laws.
• —Do not attempt to gain unauthorised access to any part of SOLA or its systems.
• —Do not use automated scripts, bots, or scrapers to interact with SOLA without our written consent.
• —Do not attempt to manipulate, circumvent, or disable any safety or content filtering systems.
• —Do not use Outputs to train, develop, or improve any competing AI system.
• —Do not represent AI-generated Outputs as human-generated.
• —Do not use SOLA to harass, stalk, threaten, or harm any individual.
• —Do not engage in conduct that disrupts or interferes with the operation of SOLA.

12. Intellectual Property

• —Ownership: SOLA and all its content (excluding User Content) is owned by VEL LABS or its licensors. No rights are transferred except those expressly granted.
• —Trademarks: 'SOLA' and associated logos are trademarks of VEL LABS PRIVATE LIMITED. Do not use them without prior written permission.
• —Copyright complaints: if you believe content on SOLA infringes your copyright, contact us at support@mysola.world with identification of the copyrighted work and the infringing material.

13. Third-Party Services

• —SOLA is distributed through the Apple App Store and Google Play Store, subject to their respective terms.
• —SOLA uses AI models from third-party providers. We are not responsible for third-party AI behaviour.
• —SOLA uses third-party analytics services. See our Privacy Policy for details.
• —SOLA may contain links to third-party websites. We are not responsible for those external services.

14. Modifications to Terms and Service

• —We may update these Terms from time to time. Material changes will be communicated by posting on our website or within the app. Your continued use constitutes acceptance.
• —We reserve the right to modify, suspend, or discontinue any part of SOLA at any time, with or without notice.

15. Term and Termination

• —These Terms are effective from the date you first use SOLA.
• —You may terminate your account at any time by deleting it through the app or contacting support@mysola.world.
• —We may suspend or terminate your account at our sole discretion, without notice, if we believe you have violated these Terms or for any other reason permitted by law.
• —Upon termination, you will lose access to your account, conversations, and any unused Credits.

16. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless VEL LABS PRIVATE LIMITED and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from: (a) your use of SOLA; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Content.

17. Disclaimers

The Service is provided 'as is' and 'as available' without warranties of any kind. To the fullest extent permitted by law, VEL LABS PRIVATE LIMITED disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that SOLA will be uninterrupted, error-free, or secure. SOLA is not intended to diagnose, treat, cure, or prevent any medical or mental health condition.

18. Limitation of Liability

• —To the fullest extent permitted by law, VEL LABS PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use SOLA.
• —Our total aggregate liability to you for all claims shall not exceed the greater of: (a) the amount you paid to us in the three months preceding the claim; or (b) USD $100.
• —Some jurisdictions do not allow these limitations. Where prohibited, our liability will be limited to the maximum extent permitted by law.

19. Dispute Resolution

• —Informal Resolution: before any formal dispute, contact us at support@mysola.world and attempt to resolve the matter informally for 30 days.
• —Arbitration (US Users): disputes that cannot be resolved informally shall be resolved through binding arbitration administered by the AAA under its Consumer Arbitration Rules. You and VEL LABS each waive the right to a jury trial or class action.
• —Exceptions: either party may seek emergency injunctive relief from a court of competent jurisdiction.
• —Opt-Out: you may opt out of arbitration within 30 days of first accepting these Terms by emailing support@mysola.world with subject 'Arbitration Opt-Out'.
• —Users outside the US: governed as set forth in Section 20.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to Section 19, you agree that any dispute not subject to arbitration shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India. Nothing in these Terms limits your mandatory rights under the laws of your country of residence.

21. Apple App Store Notice

• —These Terms are between you and VEL LABS PRIVATE LIMITED, not Apple Inc. Apple is not responsible for SOLA or its content.
• —Apple has no obligation to provide maintenance or support for SOLA.
• —Apple is not responsible for product liability claims, failure to conform to legal requirements, or consumer protection claims relating to SOLA.
• —Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.
• —You represent that you are not in a country subject to a U.S. Government embargo or on any U.S. Government prohibited parties list.

22. Google Play Notice

These Terms are between you and VEL LABS PRIVATE LIMITED, not Google LLC. Google is not responsible for SOLA, its content, or any claims related to SOLA. Google has no obligation to provide maintenance or support for SOLA.

23. Grievance Officer (India)

• —In accordance with the Information Technology Act, 2000, and IT (Intermediary Guidelines) Rules, 2021:
• —Name: Bahul Arora
• —Designation: Grievance Officer
• —Email: bahularora@gmail.com
• —Address: VEL LABS PRIVATE LIMITED, 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore, Karnataka, India — 560038
• —Complaints will be acknowledged within 24 hours and resolved within 15 days of receipt.

24. Notice to California Residents

If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210. For CCPA privacy rights, please refer to our Privacy Policy.

25. General Provisions

• —Entire Agreement: these Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and VEL LABS regarding SOLA.
• —Severability: if any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• —No Waiver: our failure to enforce any provision does not waive our right to enforce it in the future.
• —Assignment: you may not assign your rights without our prior written consent. We may assign our rights freely.
• —Language: these Terms are in English. Any translations are for convenience only; the English version governs in any conflict.

26. Contact Us

• —VEL LABS PRIVATE LIMITED
• —235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore, Karnataka, India — 560038
• —Email: support@mysola.world
• —Website: mysola.world

Questions? We're here.

Reach us at support@mysola.world