Refund Policy

1. Payment Platform

All SOLA payments are processed exclusively through the Apple App Store (iOS) and Google Play Store (Android). VEL LABS PRIVATE LIMITED does not directly process or collect payments. SOLA maintains a strict no-refund policy as a general rule. Refunds are considered only in the limited exceptional circumstances listed in this policy.

2. Free Trial — 3 Days at No Charge

• —SOLA offers a 3-day free trial for new users who have not previously held a SOLA Premium subscription.
• —No charge is made during the trial period.
• —At the end of the 3-day trial, your subscription automatically converts to a paid plan at USD $19.99 per month.
• —To avoid being charged, you must cancel at least 24 hours before the end of the trial period.
• —The free trial is available once per user account and once per Apple ID or Google account. If you cancel and re-subscribe, you will not receive another free trial.
• —Forgetting to cancel before the trial ends does not qualify for a refund.

3. Subscription — USD $19.99 Per Month

• —Your subscription renews automatically every month at USD $19.99.
• —Your Apple ID or Google Play account is charged within 24 hours before the end of each billing period.
• —Cancelling stops future billing but does not entitle you to a refund for the current or any prior billing period, except in the eligible circumstances set out in Section 5.

4. General No-Refund Position

• —The following do not qualify for a refund: forgetting to cancel before the trial ended; not using the Service during a paid period; dissatisfaction or change of mind after being charged; subscription auto-renewal; unawareness of the charge; using the Service but wishing to discontinue.
• —We encourage all users to use the 3-day free trial to evaluate SOLA before committing to a paid plan.

5. Eligible Refund Circumstances

• —Minimal Usage — less than 5%: if during the billing period in question you used less than 5% of your plan's allotted message or interaction limit, you may be eligible for a refund of that period's charge. Our usage records are authoritative. This exception applies to a maximum of one billing period per account lifetime. Requests must be submitted within 7 days of the disputed charge.
• —Verified Technical Failure: if a confirmed technical failure on SOLA's side prevented you from accessing the Service for a continuous period of 48 hours or more during a paid billing period, you may be eligible for a prorated credit or refund. Failures caused by your device, internet connection, Apple, or Google are not our responsibility. Scheduled maintenance does not qualify.
• —Duplicate Charge: if your account was charged more than once for the same billing period due to a billing error, you are entitled to a full refund of the duplicate charge. Proof of both charges required.

6. How to Request a Refund

• —iOS / Apple App Store: visit reportaproblem.apple.com, sign in with your Apple ID, locate the SOLA charge, and select 'I'd like to request a refund.' Apple reviews and decides all requests at its sole discretion.
• —Android / Google Play Store: visit Google Play Support or go to Google Play app → Profile → Payments & subscriptions → Budget & history → Select SOLA order → Request a refund. Google reviews and decides all requests at its sole discretion.
• —Contacting VEL LABS directly (for eligible circumstances in Section 5):
• —Option 1 — In-App: SOLA app → Settings → Feedback / Help → Refund Request (fastest).
• —Option 2 — Email: support@mysola.world with subject 'Refund Request — [Your Registered Email]'. Include your registered email, date and amount of the charge, and the specific reason. We will respond within 5 business days.

7. How to Cancel Your Subscription

• —iOS: Settings → [Your Name] → Subscriptions → SOLA → Cancel Subscription.
• —Android: Google Play Store → Account → Subscriptions → SOLA → Cancel.
• —After cancellation, you retain Premium access until the end of the current paid period, after which your account reverts to the free tier.
• —Cancellation does not trigger a refund.

8. Message Credits (Future In-App Purchases)

• —SOLA will introduce recharge-based Message Credits in a future update.
• —Message Credits are strictly non-refundable once purchased.
• —Credits are consumed as messages are sent and cannot be reversed.
• —Credits have no cash value and cannot be exchanged for currency.
• —Expiry terms will be disclosed at the time of purchase.
• —The only exception: if Credits were not delivered due to a verified technical error, the Credits will be restored to your account.

9. Consumer Statutory Rights

Nothing in this Refund Policy limits or excludes your statutory rights under applicable law. If you are a consumer in a jurisdiction that grants mandatory refund or cancellation rights — including California (Automatic Renewal Law), the European Union (14-day right of withdrawal), or India (Consumer Protection Act, 2019) — those rights apply to you and we will honour them where required by law.

10. Chargebacks

If you initiate an unauthorised chargeback for a charge that does not qualify under this policy, VEL LABS reserves the right to suspend or permanently terminate your SOLA account. We strongly encourage you to contact us or Apple/Google before initiating a chargeback.

11. Contact

• —VEL LABS PRIVATE LIMITED
• —Email: support@mysola.world
• —Website: mysola.world
• —Grievance Officer: Bahul Arora — bahularora@gmail.com

Questions? We're here.

Reach us at support@mysola.world