Privacy Policy

1. Information We Collect

• —Account information you provide: your name, email address, and date of birth or age.
• —Profile information: any additional details you choose to provide to personalise your experience.
• —User content & conversations: messages and content you submit to SOLA Companions, stored on our servers.
• —Device information: device type, operating system, device identifiers, mobile network information, and app version.
• —Usage data: features used, in-app interactions, session frequency and duration, content accessed, and subscription status.
• —Log data: IP address, access times, pages or screens viewed, and error logs.
• —Crash reports: technical information about app errors to improve stability.
• —Third-party analytics: we use analytics providers for crash reporting, performance monitoring, and understanding usage patterns, each subject to their own privacy policies.
• —Payment information: not collected or stored by us. All purchases are processed exclusively by Apple (App Store) or Google (Play Store). We may receive limited transactional data such as subscription status from them.
• —We do not collect: government-issued ID numbers, full financial account details, health or medical records, or biometric data.

2. How We Use Your Information

• —To provide and operate the Service: create and manage your account, deliver SOLA Companion interactions, manage subscription access, and provide customer support.
• —To improve and develop the Service: analyse usage patterns, develop new features, train and improve AI models (using anonymised or aggregated data where possible), and fix bugs.
• —To communicate with you: send transactional messages, respond to support requests, and send product updates or promotions (you may opt out at any time).
• —For safety and legal compliance: detect and prevent fraud or abuse, comply with applicable laws, enforce our policies, and respond to legal requests.
• —For analytics and research: understand how users interact with SOLA to inform product decisions.

3. How We Share Your Information

• —We do not sell your personal information.
• —Service providers: trusted third parties who assist us in operating SOLA (cloud hosting, AI model providers, analytics, customer support tools), contractually bound to protect your information.
• —Apple and Google: limited transactional data shared in connection with App Store and Play Store purchases.
• —Legal requirements: when required by law or valid legal process such as a court order or government request.
• —Protection of rights: to prevent fraud or abuse, or protect the safety of our users or the public.
• —Business transfers: if VEL LABS is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you of any material change.
• —With your consent: for other purposes only with your explicit consent.

4. Data Retention

• —Account information is retained for the duration of your account and up to 3 years after deletion, for legal and compliance purposes.
• —Conversation data is retained while your account is active. You may request deletion of your conversation history at any time.
• —Usage and analytics data is retained for up to 2 years in identifiable form, and may be retained longer in anonymised or aggregated form.
• —We may retain certain information longer if required by law or to resolve ongoing disputes.
• —When data is no longer needed, we securely delete or anonymise it.

5. Data Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These include access controls, authentication measures, and regular security reviews and audits. However, no method of electronic transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at support@mysola.world.

6. Children's Privacy

SOLA is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it and terminate the associated account. Parents or guardians who believe their child has provided information to us should contact support@mysola.world. For users aged 13–17, we encourage parental oversight.

7. Your Rights and Choices

• —Access and correction: you may request access to your personal information and ask us to correct inaccuracies. You can update account information directly in the app.
• —Deletion: you may request deletion of your personal information by going to Account Settings in the app or contacting support@mysola.world.
• —Conversation history: you may request deletion of your stored conversations by contacting support@mysola.world.
• —Opt-out of marketing: use the 'unsubscribe' link in any marketing email or adjust push notification settings on your device. Transactional communications cannot be opted out of.
• —Data portability: where required by law, you may request a copy of your personal information in a portable format.
• —Restriction and objection: where permitted by law, you may request that we restrict or object to certain processing of your data.

8. California Residents — CCPA / CPRA Rights

• —Right to Know: request disclosure of the categories and specific pieces of personal information collected, the sources, purposes, and third parties with whom we share it.
• —Right to Delete: request deletion of personal information we have collected, subject to certain exceptions.
• —Right to Correct: request correction of inaccurate personal information.
• —Right to Opt Out of Sale or Sharing: we do not sell your personal information and do not share it for cross-context behavioural advertising.
• —Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA rights.
• —Sensitive personal information: we collect date of birth and conversation content. We use these only to provide and improve the Service.
• —To exercise your California rights: email support@mysola.world with subject 'California Privacy Request'. We will respond within 45 days.
• —Personal information collected: identifiers (name, email) — yes; age / date of birth — yes; device and usage data — yes; conversation content — yes; payment information — no (processed by Apple/Google); geolocation — no.

9. India — Digital Personal Data Protection Act (DPDP), 2023

• —As an Indian company, we comply with India's Digital Personal Data Protection Act, 2023.
• —Right to access information about your personal data we process.
• —Right to correct and update your personal data.
• —Right to erasure of your personal data where it is no longer required.
• —Right to grievance redressal through our Grievance Officer.
• —Right to nominate a representative to exercise your rights on your behalf.
• —To exercise these rights, contact our Grievance Officer at bahularora@gmail.com.

10. Cookies and Tracking Technologies

Our website at mysola.world may use cookies and similar technologies to improve your browsing experience, analyse traffic, and remember preferences. You may control cookies through your browser settings. Within the SOLA app, we do not use traditional browser cookies; however, we may use mobile device identifiers and analytics SDKs as described in Section 1.

11. Third-Party Services

• —AI model providers: your conversation inputs are processed by our AI providers to generate responses. They operate under their own privacy policies.
• —Analytics providers: we use analytics platforms for app performance, crash reporting, and product analytics, each with their own privacy policies.
• —Apple App Store / Google Play: payment and distribution, subject to their respective privacy policies.
• —We are not responsible for the privacy practices of third-party services.

12. Grievance Officer (India)

• —In accordance with the Information Technology Act, 2000, IT (Intermediary Guidelines) Rules, 2021, and the DPDP Act, 2023:
• —Name: Bahul Arora
• —Designation: Grievance Officer
• —Email: bahularora@gmail.com
• —Address: VEL LABS PRIVATE LIMITED, 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore, Karnataka, India — 560038
• —Complaints will be acknowledged within 24 hours and resolved within 15 days of receipt.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and sending an in-app notification or email if the changes significantly affect how we use your data. Your continued use of SOLA after the effective date constitutes acceptance of the changes.

14. Contact Us

• —VEL LABS PRIVATE LIMITED
• —235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore, Karnataka, India — 560038
• —Email: support@mysola.world
• —Website: mysola.world

Questions? We're here.

Reach us at support@mysola.world